Returns & Exchanges
At AYANEO, we strive to ensure every gamer is satisfied with their premium handheld device by offering a 7-day hassle-free return window for products in original condition. Please review our policy carefully to ensure your hardware is eligible for a refund or replacement.
Initiate Request
Contact our official support team at service@ayaneo.com within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the device in its original packaging, including all accessories, manuals, and protective films to avoid damage during transit.
Ship to Service Center
Affix the provided RMA label to the exterior of the box and ship the package via a tracked courier service to our designated inspection facility.
Inspection and Refund
Once received, our technicians will inspect the hardware for any signs of use or damage; approved refunds will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing