Frequently Asked Questions
Everything you need to know about your next-gen gaming experience.
What is the typical shipping timeframe for AYANEO devices?
Orders for in-stock devices generally process within 2-3 business days. International shipping via DHL or FedEx typically takes 5-7 business days, depending on your location and customs clearance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Does my AYANEO handheld come with a warranty?
Yes, all AYANEO consoles include a one-year limited warranty that covers hardware defects and manufacturing issues under normal use conditions.
Can I return my device if I am not satisfied?
We offer a 7-day return policy for unopened and unused items in their original packaging. Please note that return shipping costs and restocking fees may apply.
Are customs duties and taxes included in the price?
Prices listed on our store do not include Import VAT or Customs Duties. Customers are responsible for any local taxes or import fees levied by their country's customs department.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.